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Creative Director

Locations: Irving, Texas Job Function: Technology Employee Status: Regular Job ID: 20193967

The Creative Director accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.


  • Invent and inspire customer experiences and user flows that are radically consistent, curiously easy, and bold by design.
  • Partner with Creatives, Strategists and Project Managers and other team members to develop effective end-to-end customer experiences across all channels.
  • Utilize a deep understanding of the Citi product offering, the market in which Citi operates, and the target customers.
  • Review and interpret creative briefs alongside members of the experience design team.
  • Understand customer goals, business requirements, technical constraints, and be able to work within project parameters.
  • Embrace and apply Design Thinking principles with agile methods.
  • Manage multiple work streams with varying timelines and complexity with authority and passion.
  • Package creative concepts and present to internal stakeholders in persuasive, articulate and compelling ways.
  • Manage the career development of cross-discipline resources and be a motivating and inspiring force in the Agency that gets the best performance out of people.
  • Accountable for the effective utilization of resources.
  • Be the voice of the customer and a champion for world-class brand experiences.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.


  • 8+ years experience designing  web and mobile experiences with an understanding of responsive design, iOS and Android design systems. Print/offline experience is preferred. 
  • Proven leadership and management skills with multiple direct reports across multiple projects
  • Associates or Bachelor's Degree in Graphic Design, New Media or related field.
  • Portfolio that represents a wide range of design styles, diverse projects and a clear personal aesthetic.
  • Intimate knowledge of Photoshop, Sketch and the Adobe Creative Cloud suite of applications. HTML is a plus. 
  • Impressive design, conceptual thinking, and typography skills.
  • Advanced understanding of interaction design, site architecture, and designing intuitive user interfaces and navigation.
  • Understand the possibilities and limitations of web technologies. 
  • Excellent written and verbal communication skills
  • Impressive communication/presentation skills, including the ability to sell ideas to varying audiences.
  • Experience working in Agile Methodologies and Design Thinking
  • Strong organization and time management skills.
  • Exceptional attention to detail.
  • You are open, honest and direct in your approach to giving feedback and managing teams.


  • Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.


Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - US


Time Type :


Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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