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The health and safety of our colleagues and candidates for employment are our highest priority. Accordingly, Citi continues to monitor the COVID-19 situation closely. We have implemented precautionary measures across our firm globally, including conducting all candidate interviews virtually on a temporary basis until further notice where needed.

Risk and Operations Analyst 1

ID de trabajo 21396278 Ubicación primaria Varsovia, Polonia; Categoría de Trabajo Risk Management
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The Risk Operations Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.


  • Being team supervisor
  • Focuses on complex BAU cases and support its completion
  • Supervise Data Quality Management within the team
  • Manage team capacity
  • Achieves permanent control readiness by ensuring that periodic control testing are performed on time and properly address operational risks.
  • Provides timely feedback on any issues/gaps identified, and gaining the support of all stakeholders for control related initiatives
  • Regularly evaluates, challenges and redesigns control requirements/processes to meet all Citi, local and other regulatory requirements
  • Achieves business goals/targets for all internal and external audits/reviews
  • Manages CI and Collections MCA and QAF programs by ensuring that they are updated as necessary, controls are tested per required frequency, root cause analysis is done for issues/gaps detected and issues are raised in iCAP as necessary
  • Coordinate tests within the team
  • Discusses test results with Unit Heads and Credit Ops Director and prepare Summary of Issues
  • Monitors and tracks all gaps/issues identified are resolved/closed on time
  • Performs gap analysis for new/revised requirements (MCA Gold, Citi, legal, regulatory and other requirements)
  • Works with stakeholders to provide recommendations/enhancements to ensure that the MCA program adequately address and mitigate inherent and emerging risk
  • Communicates to all stakeholders change requirements to ensure alignment
  • Acts as the unit’s Point of Contact (POC) or provide support to unit’s POC in coordinating timely submission of deliverables
  • Reviews unit’s submission to ensure that they meet requirements prior to submitting to bank’s overall audit POC
  • Provides timely updates/feedback to all stakeholders on the progress of the review
  • Manages and delivers CI and Collections Continuity of Business requirements by ensuring that strategies are discussed and agreed with all stakeholders, updates and testing as completed on time
  • Performs other projects assigned on a case-to-case basis, which will have a maintenance impact on any of the Collections, Fraud and Authorization Units
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.


  • 5-8 years experience – preferably in banking/financial service/analytics industry, CRMS experience will be a strong advantage
  • Experience in a multinational bank with Credit or Risk Management experience would be an advantage
  • Demonstrated working knowledge and understanding of analytics tools eg in SAS/other database query programs
  • Good communication and interpersonal skills
  • Self-motivated, possess initiative and committed to quality
  • Team player with ability to work and think independently
  • Proficiency in the English language (both verbal and written)


  • Bachelor’s/University degree or equivalent experience

We offer:

  • Work in a challenging area of the financial industry with one of the world's leading companies with exposure to variety of products, processes and controls
  • Cooperation with a high quality, international, multicultural and global team
  • Work in a friendly and diversified environment, appreciating differences in style and perspective and using them to add value to decisions leading to organizational success
  • Management supporting balanced and agile work (flexible working hours, home office)
  • Attractive benefits package (Benefit System, medical care, pension plan etc.)
  • A chance to make a difference with various affinity networks and charity initiatives


Job Family Group:

Risk Management


Job Family:

Risk Exposure Monitoring & Management


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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